Welcome to PraveshShakya (https://praveshshakya.com/). We value your privacy and are committed to protecting your personal data when you visit our website, purchase our Freight Forwarding & Import-Export course, or interact with us online. This Privacy Policy explains what data we collect, how we use it, and your rights related to that data.

1. Information We Collect

We collect personal and non-personal information to provide and improve our digital course experience. This includes:

• Personal Information: Name, email address, phone number, billing information, and login credentials.
• Payment Information: Processed securely through trusted payment gateways; we use UPI for transaction.
• Technical Data: Browser type, device type, IP address, and approximate location for security and analytics.
• Usage Data: How you interact with our website, course content, and membership features.
• Communications: Emails, messages, and inquiries you send to our support team.

2. How We Use Your Information

We use your personal data to:

• Provide access to purchased courses and resources.
• Send account information, updates, or important notifications.
• Respond to support requests and technical issues.
• Improve course quality and enhance website functionality.
• Send relevant promotional emails (only if you opt-in).
• Ensure compliance with applicable legal requirements.

3. Cookies & Tracking

Our website uses cookies and similar tracking technologies to personalize your experience, maintain sessions, and analyze website traffic. You can choose to disable cookies in your browser settings, but some features may not work properly.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. However, we may share necessary data with trusted service providers that help us operate efficiently, including:

• Payment processors (for completing secure transactions)
• Email service providers (for communication and course updates)
• Analytics tools (for improving website experience)
• Hosting platforms (to store website and course content securely)

All third parties are bound by confidentiality agreements and data protection laws.

5. Data Retention

We retain your personal information as long as your account is active or as needed to provide you with our services. You may request account deletion or data removal anytime via email. However, certain transaction data may be retained for legal or accounting purposes.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your data from unauthorized access, misuse, loss, or alteration. While no system is 100% secure, we continually monitor and update our systems for enhanced safety.

7. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

• Right to access and receive a copy of your personal data.
• Right to request correction or deletion of your data.
• Right to withdraw consent for marketing emails.
• Right to data portability (in certain circumstances).

To exercise these rights, email us at [email protected].

8. Email & Communication Policy

By registering or purchasing a course, you agree to receive transactional emails (account updates, login details, receipts). You may also opt-in to receive newsletters or promotional updates, which you can unsubscribe from at any time.

9. Children's Privacy

Our website and courses are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us information, please contact us immediately and we will delete it.

10. External Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or policies. Please review the privacy policies of any external websites you visit.

11. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective Date" above indicates the most recent update. Any major changes will be communicated via email or website notice.

12. Contact Information

By using this website or enrolling in our courses, you agree to the terms of this Privacy Policy. Always review this page for the latest version.